racktime products are designed to make your life easier. Any questions? Here you will find the answers, quite easy.

10 years guarantee for all racktime carriers

All racktime carriers are manufactured of a particularly strong light metal allow, and are tested according to ISO 11243:2016 – and beyond. Therefore we are happy to give you ten years guarantee on all our system carriers. Please provide proof of purchase if you want to claim guarantee. For racktime bags, baskets and integrated rear lights we give a guarantee of two years from the date of purchase.

In case you have any reclamation please contact your dealer at your point of purchase. The dealer will process reclamations and will contact our customer service.

rack around the world!

racktime is at home wherever you are. That means: Any racktime product or spare part is available or can be ordered with your bicycle dealer. Outside Germany, please contact our distributor in your country. Thank you for understanding that we do not sell directly to end consumers.


Diggari Pty Ltd
15 Little Bakers Lane
3070 Northcote, Victoria

Eurocycles Pty Ltd
28,2 Chaplin Drive
2066 Lane Cove, NSW


Juncker Bike Parts
Wilmersdorf 37
7327 AD Apeldoorn
Telefon: +31 (0)318 55 30 30


Bicilab SpA
Carlos Sandres 155, Providencia
7530186 Santiago

Avenida Las Condes 7110
7560678 Las Condes Santiago
Telefon: +56 2-2769-4115


North-West Import Oy 
Sammalkallionkuja 3 B 
02210 Espoo


Cycleurope Industries SAS
161 rue Gabriel Péri - BP108
10104 Romilly sur Seine
Phone: +33 (0)3 25 39 39 39
Fax: + 33 (0)3 25 39 37 55

COMET Distribuciones Comerciales, S.L.U.
Pol. Erratzu 440
20130 Urnieta (Gipuzkoa)
Tel: +34 943 33 13 93

Hong Kong

Flying Ball Bicycle Co. Ltd. 
Unit G58, G/F, Lai Sun Commercial Centre
680 Cheung Sha Wan Road
Kowloon, Hong Kong 
Tel: (852) 2381 3661 / 2381 5919 / 2391 6006


Bali Mountainbike & Adventure Sports Co. 
Jalan Temu Dewi 100 
Pecatu, Bali 80364


Montalbetti S.r.l.
Via Roma, 57
21020 Daverio (VA)
Phone: 0332 1856459
Fax: 0332 1856463


Fourth Floor Distribution
412 Bloor Street West
Toronto, ON
M5S 1X5


Biciklisticki Centar Peloton d.o.o. 
Radnička cesta 1a
10000 Zagreb
Phone: +385 (0)1 6061 320


Kalnciema iela 28 
1046 Riga


Juncker Bike Parts
Wilmersdorf 37
7327 AD Apeldoorn
Telefon: +31 (0)318 55 30 30

The Netherlands

Juncker Bike Parts
Wilmersdorf 37
7327 AD Apeldoorn
Telefon: +31 (0)318 55 30 30


KTM Fahrrad GmbH            
Harlochnerstrasse 13
5230 Mattighofen          
Phone: +43 7742 4091 43 

Thalinger Lange GmbH
Schubertstr. 12
4600 Wels
Phone: +43-7242/497-0
Fax: +43-7242/497-248


ul. Samolotowa 4 
03-984 Warszawa
Telefon: +48 22 673 83 48
Fax: +48 22 673 83 49


Bike Tech SL
C/ Ull de Llebre, 28
Parc Empresarial de Cervello
08758 Cervello, Barcelona


J & B Importers, INC
11925 SW 128th St.
Miami, FL 33186

Tel.: (305) 238-1866


Vartex AB
Batterivägen 14
432 32 Varberg
Tel: +46 340-64 60 00
Fax: +46 340-61 11 90


Velok AG 
Hardstr. 16 
8303 Bassersdorf

Komenda AG Zweirad-Vertrieb
Haggenstraße 44
CH 9014 St. Gallen

Pfrundmatte 3 
CH 6210 Sursee


Fall Factor 
Bukit Merah Lane 1 #01-170 
150125 Singapore
Telefon: 62730141


Vic Sports Afers
Carretera de Olot, 9
17179 Riudaura (Girona)
Telefon: +34 972 26 82 99
Fax: +34 972 27 22 87

COMET Distribuciones Comerciales, S.L.U.
Pol. Erratzu 440
20130 Urnieta (Gipuzkoa)
Tel: +34 943 33 13 93


K-Trade International Co.,Ltd.
Jirathit Mansion
99/9 Soi Chamchun
Sukhumvit 63 Rd.
Klong Ton Nua
Bangkok 10110
Tel: +66 (0)2 711 4700

SXL Trading Co., Ltd.
109/139 Moo.9
Tel: +66 (8)13 01 96 00

Czech Republic and Slovakia

AZUB BIKE s.r.o.
Bajovec 2761,
CZ 688 01 Uhersky Brod
Tel: +42 (0)774 298 229


Budapest 1085
Mária utca 11
HU-1211, Budapest
Tel: +36 1 276 9255


We give our best to design our products leaving no wish unanswered. However, sometimes there are still questions, and we are happy to answer them here. In case you do not find an answer here, please contact your dealer.

Is it allowed to fix a child seat on a racktime carrier?
No. Please do not attach a child seat to your racktime carrier. Our carriers are extremely resistant to bending and other stresses that occur during travel. However, if attachments such as child seats are attached with crimp clamps, the carrier can break. This is because racktime carriers are made from thin-walled tube. Damage of this kind is not covered by the guarantee.

Please note the following: A child seat that is attached to one of our carriers by means of crimp connectors and the carrying of a person on a carrier in this way invalidates your guarantee coverage and, more importantly, poses a danger to the life and limb of the child or person using it!

Is there a childseat adapter for the racktime Snapit system?
No. Read more.

I want to buy a racktime basket or bag for my racktime carrier. Do I have to purchase the Snapit adapter separately?
No. All racktime baskets and bags designed for transport on the top loading area of the carrier are supplied with a pre-installed Snapit adapter, ready to use on any racktime carrier. No further accessories required! No tools needed!

racktime bags designed for mounting on the sides of the carrier feature a premounted lockable mounting system. racktime bags are compatible with other brands of carriers.

Can I use the Snapit adapter also on other non-racktime carriers?
No, the Snapit adapter is only compatible with racktime carriers as it requires the exactly predrilled profiles of our carrier in order to fit securely. The comfort of the Snapit system only works in combination with a racktime carrier.

Is the Snapit adapter also available separately?
Yes, the Snapit adapter is available individually, and can be fixed under almost any container allowing you to use your individual box on your racktime carrier.

I want to use the spring clamp Clampit and a bag/basket at the same time. Is it possible to use both?
Yes, the design of the Snapit system allows using a basket or bag on the carrier with a mounted spring clamp.

Is it possible to mount the basket Baskit on top and at the same time panniers on the sides?
Most panniers on the market feature a hook system which is mounted to the top tube of the rack thus colliding with the Snapit adapter of a basket.
We offer carriers featuring a second lower tube allowing to mount panniers at a lower level. This has several advantages: lower center of gravity resulting in more riding comfort – and you can use both, panniers and a basket together.

Where can I find dimensions such as the installation height and width of a carrier?
Here on our Website: For each carrier, click the technical drawing for answers to this question.

What do I have to consider when assembling a racktime carrier onto my bike, if the distance of the carrier feet does not exactly correspond to the distance of my frame’s dropouts?
All products listed on our website come with assembly instructions showing the minimum and maximum assembly width of the carrier feet.  Please make sure to mount your carrier not under tension and to avoid permanent deformation of the product in order to ensure stability, uniform load distribution and lifetime of your racktime carrier.