SO EASY

racktime products are designed to make your life easier. Any questions? Here you will find the answers, quite easy.

10 years guarantee for all racktime carriers

All racktime carriers are manufactured of a particularly strong light metal allow, and are tested according to ISO 11243:2016 – and beyond. Therefore we are happy to give you ten years guarantee on all our system carriers. Please provide proof of purchase if you want to claim guarantee. For racktime bags, baskets and integrated rear lights we give a guarantee of two years from the date of purchase.

In case you have any reclamation please contact your dealer at your point of purchase. The dealer will process reclamations and will contact our customer service.

rack around the world!

racktime is at home wherever you are. That means: Any racktime product or spare part is available or can be ordered with your bicycle dealer. Outside Germany, please contact our distributor in your country. Thank you for understanding that we do not sell directly to end consumers.

Australia

Diggari Pty Ltd
15 Little Bakers Lane
3070 Northcote, Victoria
richard@remove-this.allegrobikes.com.au
allegrobikes.com.au

Belgium

Juncker Bike Parts
Wilmersdorf 37
7327 AD Apeldoorn
Telefon: +31 (0)318 55 30 30
info@remove-this.juncker.nl
www.juncker.nl

Chile

Bicilab SpA
Carlos Sandres 155, Providencia
7530186 Santiago
contacto@remove-this.bicilab.co
www.bicilab.co

Da'Ski
Avenida Las Condes 7110
7560678 Las Condes Santiago
Telefon: +56 2-2769-4115
contacto@daski.cl
www.daski.cl

Finland

North-West Import Oy 
Sammalkallionkuja 3 B 
02210 Espoo 
klaus@remove-this.northwestimport.fi
www.northwestimport.fi

France

Cycleurope Industries SAS
161 rue Gabriel Péri - BP108
10104 Romilly sur Seine
Phone: +33 (0)3 25 39 39 39
Fax: + 33 (0)3 25 39 37 55
cycleurope@remove-this.cycleurope.fr
cycleurope.fr

COMET Distribuciones Comerciales, S.L.U.
Pol. Erratzu 440
20130 Urnieta (Gipuzkoa)
Tel: +34 943 33 13 93
comet@remove-this.comet.es
www.comet.es

Hong Kong

Flying Ball Bicycle Co. Ltd. 
Unit G58, G/F, Lai Sun Commercial Centre
680 Cheung Sha Wan Road
Kowloon, Hong Kong 
Tel: (852) 2381 3661 / 2381 5919 / 2391 6006
fbbikeshop@remove-this.gmail.com
www.flyingball.com

Indonesia

Bali Mountainbike & Adventure Sports Co. 
Jalan Temu Dewi 100 
Pecatu, Bali 80364 
info@remove-this.balimountainbike.com
www.balimountainbike.com

Italy

Montalbetti S.r.l.
Via Roma, 57
21020 Daverio (VA)
Phone: 0332 1856459
Fax: 0332 1856463
info@remove-this.montalbettisrl.com
www.montalbettisrl.com

Canada

Fourth Floor Distribution
412 Bloor Street West
Toronto, ON
M5S 1X5
sales@remove-this.fourthfloordistribution.com

Croatia

Biciklisticki Centar Peloton d.o.o. 
Radnička cesta 1a
10000 Zagreb
Phone: +385 (0)1 6061 320
info@remove-this.peloton.hr
www.peloton.hr

Latvia

Gandrs
Kalnciema iela 28 
1046 Riga 
gandrs@remove-this.gandrs.lv
www.gandrs.lv

Luxembourg

Juncker Bike Parts
Wilmersdorf 37
7327 AD Apeldoorn
Telefon: +31 (0)318 55 30 30
info@remove-this.juncker.nl
www.juncker.nl

The Netherlands

Juncker Bike Parts
Wilmersdorf 37
7327 AD Apeldoorn
Telefon: +31 (0)318 55 30 30
info@remove-this.juncker.nl
www.juncker.nl

Austria

KTM Fahrrad GmbH            
Harlochnerstrasse 13
5230 Mattighofen          
Phone: +43 7742 4091 43          
www.ktm-bikes.at

Thalinger Lange GmbH
Schubertstr. 12
4600 Wels
Phone: +43-7242/497-0
Fax: +43-7242/497-248
mail@remove-this.thalinger-lange.com
www.thalinger-lange.com

Poland

Bikeman 
ul. Samolotowa 4 
03-984 Warszawa
Telefon: +48 22 673 83 48
Fax: +48 22 673 83 49
info@bikeman.pl
www.bikeman.pl

Portugal

Bike Tech SL
C/ Ull de Llebre, 28
Parc Empresarial de Cervello
08758 Cervello, Barcelona
info@remove-this.bike-tech.net
www.bike-tech.net

USA

J & B Importers, INC
11925 SW 128th St.
Miami, FL 33186

Tel.: (305) 238-1866

www.jbi.bike

Sweden

Vartex AB
Batterivägen 14
432 32 Varberg
Tel: +46 340-64 60 00
Fax: +46 340-61 11 90
Mail: respons@remove-this.vartex.se
www.vartex.se

Switzlerland

Velok AG 
Hardstr. 16 
8303 Bassersdorf 
fuerst@velok.ch
www.velok.ch

Komenda AG Zweirad-Vertrieb
Haggenstraße 44
CH 9014 St. Gallen 
info@komenda.ch
www.komenda.ch

intercycle
Pfrundmatte 3 
CH 6210 Sursee 
info@intercycle.com
www.intercycle.com

Singapore

Fall Factor 
Bukit Merah Lane 1 #01-170 
150125 Singapore
Telefon: 62730141
dezmond@remove-this.fallfactor.com
www.fallfactor.com

Spain

Vic Sports Afers
Carretera de Olot, 9
17179 Riudaura (Girona)
Telefon: +34 972 26 82 99
Fax: +34 972 27 22 87
info@remove-this.vicsportsafers.es
www.vicsportsafers.es

COMET Distribuciones Comerciales, S.L.U.
Pol. Erratzu 440
20130 Urnieta (Gipuzkoa)
Tel: +34 943 33 13 93
comet@remove-this.comet.es
www.comet.es

Thailand

K-Trade International Co.,Ltd.
Jirathit Mansion
99/9 Soi Chamchun
Sukhumvit 63 Rd.
Klong Ton Nua
Wattana
Bangkok 10110
Tel: +66 (0)2 711 4700
info@remove-this.k-trade-international.com
www.k-trade-international.com

SXL Trading Co., Ltd.
109/139 Moo.9
Bangphud
Pakkret
Nonthaburi
Tel: +66 (8)13 01 96 00 
sxl.trading@remove-this.outlook.com

Czech Republic and Slovakia

AZUB BIKE s.r.o.
Bajovec 2761,
CZ 688 01 Uhersky Brod
Tel: +42 (0)774 298 229
azub@remove-this.azub.cz
www.azub.cz

Ungarn

Evobike
Budapest 1085
Mária utca 11
HU-1211, Budapest
Tel: +36 1 276 9255
info@remove-this.evobike.hu
www.evobike.hu

FAQ

We are always happy to hear from you!

But have you already checked our FAQs to see if your question has not been answered already? We were already able to respond to many inquiries directly there. And if you are looking for an assembly instruction, you will find it here.

Mounting

I have a bike | e-bike without luggage carrier, which racktime carrier fits?

Basically, our carriers can be attached to all bicycles without a suspended rear wheel, which have a hole/eyelet with or without thread of 5 or 6 mm on each side at the dropout above the rear axle. In addition, there should be eyelets at the top of the seat stays (see question 3).

The exact dimensions of our carriers can be found in the “technical drawing” directly on the product description page here on our homepage. This information provides conclusions about the structural requirements of the frame. If you are unsure, please contact your local dealer.

The prerequisite for the installation of a luggage carrier on an e-bike is the basic approval of the manufacturer for the bike itself and the luggage carrier. In case of any doubt, please ask your dealer.

My bike has a racktime carrier. Can I replace it with a different racktime carrier?

Not in every case, as we produce a large number of special models in addition to our standard range. These are specially adapted to the respective bike and may differ from our standard carriers in their dimensions and installation requirements. The replacement of such a support must therefore be treated as a new assembly (see question 1).   

My bike doesn't have any eyelets. Can I mount a racktime rear carrier anyway?

If your bike does not have any eyelets at the top on the seat stays, you can install our carriers there with the quick-release adapter sets (art. no. 71614 – 71624 depending on the diameter of the seat stay).

The IMM (Integrated Mudguard Mounting) versions of several of our luggage carriers may also be an option. These are mounted to the seat stay bridge by means of a rail that runs underneath the mudguard.

Eyelets are absolutely necessary for bottom fastening.

Which dimensions are important to choose the right carrier for my bike?

1. The installation width at the lower position (outer dimension of the dropouts).
2. The height from the bottom position to above the tyre or mudguard.
3. The width of the tyre or mudguard.

On our website, you will find a link for each luggage carrier to a “technical drawing” where the corresponding dimensions can be found.

Can I bend the round mounting stays myself?

The mounting stays can be bent to a maximum angle of 45°. You must make sure that the bend is at least 20 mm away from the flattened end of the strut. The easiest way to bend the mounting stays is in a vice. However, you must place a piece of leather, wood or a similar material underneath so that the stays don't get scratched. The free end can be bent to the required position using a tube.

TIP: In the case of a carrier with two mounting stays, both stays should be bent together to ensure exactly the same bend is created.

Can I shorten the mounting stays myself?

Yes, that is not a problem. Simply take a sharp metal saw and shorten the round mounting stays at the desired point (with 1 cm protrusion). We recommend deburring the sawing point afterwards, sealing it with black paint and attaching the supplied end caps (Art. 71008).

I have a full suspension mountain bike. Can I mount a racktime carrier?

Yes, the racktime Clipit (Art.08010), which is attached to the seat post, is suitable for this.

Optional side supports (Art. 08019) also make it possible to transport panniers attached on the sides.

The racktime Clipit (Art.08010) is not approved for mounting on carbon fibre supports.

Which racktime carrier is suitable for bikes with disk brakes?

No specific luggage carrier is generally required for bikes with disk brakes. However, there are bicycles on which the position of the brake callipers does not allow easy mounting. In such cases there is usually a possibility of using spacer sleeves. Please ask your specialist dealer for advice.

I have lost a part that I need to mount my carrier. Where can I get a new one?

On the assembly instructions for our products you will find all individual parts with article numbers. If one of these parts should ever get lost, your specialist dealer can re-order almost any of these parts from us individually or as a set.

Am I allowed to attach a child seat on a racktime luggage carrier?

No. Please do not attach a child seat to your racktime carrier! Our carriers are very resistant to bending and other loads that occur during riding. However, if add-on parts (such as child seats) are fastened by means of crimp clamps, this can lead to breaks on the carrier, because racktime carriers are made of a thin-walled tube. Damage of this kind is not covered by the guarantee.

Please note the following: A child seat that is attached to one of our luggage carriers by means of crimp connectors and the carrying of a person on a luggage carrier in this way invalidates your guarantee coverage and, more importantly, poses a danger to the life and limb of the child or person using it!

The international test standard for bicycle carriers, ISO11243, automatically defines carriers with a permissible load of 27 kg or more as suitable for attaching a child seat. For this reason, we specify a maximum load capacity of 25 kg for racktime carriers, even if a carrier would technically be suitable for higher loads.

For safety reasons, we do not offer a child seat adapter for the racktime Snapit system.

Accessories

How can I find the right Clampit spring clamp for the carrier?

Measure the tube diameter of your loading platform and the inside dimension as described in the picture. Use these dimensions to find the suitable spring clamp.

a: loading platform inside dimension
Ø: tube diameter

I have mounted the Clampit spring clamp and would like to use a bag or basket at the same time. Is that possible?

Yes! The overall height of the Snapit system allows an installed spring clamp to remain on the carrier while using a basket or bag.

Can I also use the Snapit adapter on other luggage carriers?

No. The Snapit adapter requires the precisely pre-drilled profiles of a racktime luggage carrier so that its pins can grip securely. This is the only way the convenience of the Snapit system can work. For security reasons, we do not offer an additional adapter for using the Snapit system on carriers of other makes.

Is the Snapit adapter also available individually?

Yes! The Snapit adapter can be screwed under almost any container – provided that the base plate is stable enough! For example, you can use an existing suitable box on your racktime carrier.

 SNAPIT VIDEO

On my Snapit adapter the latch / a pin has broken off. Where can I get a replacement?

If a bicycle with an attached basket falls over, large lever forces can act on the attachment. Therefore, it is better that cheap plastic parts break rather than that the luggage rack is damaged. All parts of the Snapit adapter can be reordered from your dealer.

I would like to buy a racktime basket or bag for my racktime carrier. Do I have to order the Snapit adapter individually as well?

No! Every racktime basket and every racktime bag that is suitable for transport on the loading surface of the carrier comes with a pre-installed Snapit adapter as standard.
racktime bags, which are suitable for hanging on the side of the carrier, have the racktime hook system pre-installed. You can also use such bags on other luggage carriers.

I would like to use a trunk bag or basket and hang a side bag on as well. Is that possible?

Most side bags have hook systems which, if hooked onto the top of the loading surface, would collide with the Snapit adapter.
In our range you will find touring carriers, which offer a second, lower railing for hanging bags. This not only gives you a better ride (because the centre of gravity of the bags is lower), but also allows you to use the bags and basket simultaneously.

Is there an adapter for mounting a carrier on a quick-release axle.

We do not offer an adapter for quick-release axles due to technical reasons. The dropouts for quick-release axles are designed very differently, so that no universal solution is possible. If the bicycle does not have eyelets for a luggage carrier, the frame may not be suitable for transporting luggage.

My racktime carrier is equipped with an integrated “Shine Evo” LED tail light. Are spare parts available for it?

Yes. Please note the different versions, narrow / wide and with / without stand light. “AC” or “DC” is stamped on the bottom of the light unit.

Light units:
Art. 13601, wide (124 mm), with stand light, dynamo operation (AC) (alternating current)
Art. 13614, narrow (94 mm), with stand light, dynamo operation (AC)
Art. 13622, wide (124 mm), without stand light, e-bike battery operation (DC)
Art. 13635, narrow (94 mm), without stand light, e-bike battery operation (DC)

Connecting pin:
Art. 13508, left pin
Art. 13509, right pin

 

Which dealer in my area has racktime accessories?

Since most specialist dealers do not receive racktime accessories directly, but via wholesalers, we unfortunately do not have a list of dealers.

Care and maintenance

Why is there abrasion on my carrier from my panniers?

The fastening parts of bicycle bags are usually made of glass fibre reinforced plastic, which acts like sandpaper when in motion. 
If there is no protection between these plastic parts and the luggage carrier, considerable abrasion will inevitably occur.

How can I prevent raw spots on my luggage carrier caused by the panniers rubbing against it?

Since abrasion can always occur during travel despite our usage of highly resistant powder coatings (see care and maintenance answer 01), we recommend that you protect your luggage carrier with our abrasion protection set (Art. 79006) or protection foil set (Art 79005).

In addition, please always make sure that your bags sit tightly. The inner diameter of the bag hooks must be adjusted in line with the tube diameter of our carriers (if necessary using adapter parts that should be provided with the bag). The lower hook should also rest as firmly as possible on the tube.

How do I treat raw spots on the carrier?

If there are already spots that have been rubbed bare, you can simply sand them back with fine sandpaper where necessary and then paint over them with a commercially available touch-up stick (automotive accessory; black: RAL 9005 matt / silver: RAL 9006 matt).
Please note that bare spots are not a reason for complaint.

My racktime basket is rusty. Should that be happening?

Many racktime bike baskets consist of a thin steel wire with a flexible plastic coating. If the coating is damaged during use, rust will inevitably form. Use spray paint or spray wax, for example, to stop the rust from progressing.

Sales

Can I order directly from you as a retail customer? Is there an online shop?

No. We do not offer direct sales for retail customers?

I live abroad. Where can I buy racktime products?

Outside Germany please contact our international sales partners.

On my bike there is a racktime carrier installed which is not similar to the one offered here on the website. Where can I get a replacement?

It is probably a special model. These can only be obtained directly from the bike manufacturer (OEM).

And if there is something to complain about?

With proof of purchase we grant you a 10-year warranty on all our system carriers. For racktime bags, baskets and integration tail lights, the warranty period is two years from the date of purchase.

In case of a complaint, please contact the dealer where you purchased our product. He will take care of complaint handling and will contact our customer service for you.