rack around the world!

Basically, our carriers can be attached to all bicycles without a suspended rear wheel, which have a hole/eyelet with or without thread of 5 or 6 mm on each side at the dropout above the rear axle. In addition, there should be eyelets at the top of the seat stays (see question 3).

The exact dimensions of our carriers can be found in the “technical drawing” directly on the product description page here on our homepage. This information provides conclusions about the structural requirements of the frame. If you are unsure, please contact your local dealer.

The prerequisite for the installation of a luggage carrier on an e-bike is the basic approval of the manufacturer for the bike itself and the luggage carrier. In case of any doubt, please ask your dealer.

Not in every case, as we produce a large number of special models in addition to our standard range. These are specially adapted to the respective bike and may differ from our standard carriers in their dimensions and installation requirements. The replacement of such a support must therefore be treated as a new assembly (see question 1).   

If your bike does not have any eyelets at the top on the seat stays, you can install our carriers there with the quick-release adapter sets (art. no. 71614 – 71624 depending on the diameter of the seat stay).

The IMM (Integrated Mudguard Mounting) versions of several of our luggage carriers may also be an option. These are mounted to the seat stay bridge by means of a rail that runs underneath the mudguard.

Eyelets are absolutely necessary for bottom fastening.

1. The installation width at the lower position (outer dimension of the dropouts).
2. The height from the bottom position to above the tyre or mudguard.
3. The width of the tyre or mudguard.

On our website, you will find a link for each luggage carrier to a “technical drawing” where the corresponding dimensions can be found.

The mounting stays can be bent to a maximum angle of 45°. You must make sure that the bend is at least 20 mm away from the flattened end of the strut. The easiest way to bend the mounting stays is in a vice. However, you must place a piece of leather, wood or a similar material underneath so that the stays don't get scratched. The free end can be bent to the required position using a tube.

TIP: In the case of a carrier with two mounting stays, both stays should be bent together to ensure exactly the same bend is created.

Yes, that is not a problem. Simply take a sharp metal saw and shorten the round mounting stays at the desired point (with 1 cm protrusion). We recommend deburring the sawing point afterwards, sealing it with black paint and attaching the supplied end caps (Art. 71008).

Yes, the racktime Clipit (Art.08010), which is attached to the seat post, is suitable for this.

Optional side supports (Art. 08019) also make it possible to transport panniers attached on the sides.

The racktime Clipit (Art.08010) is not approved for mounting on carbon fibre supports.

No specific luggage carrier is generally required for bikes with disk brakes. However, there are bicycles on which the position of the brake callipers does not allow easy mounting. In such cases there is usually a possibility of using spacer sleeves. Please ask your specialist dealer for advice.

On the assembly instructions for our products you will find all individual parts with article numbers. If one of these parts should ever get lost, your specialist dealer can re-order almost any of these parts from us individually or as a set.

No. Please do not attach a child seat to your racktime carrier! Our carriers are very resistant to bending and other loads that occur during riding. However, if add-on parts (such as child seats) are fastened by means of crimp clamps, this can lead to breaks on the carrier, because racktime carriers are made of a thin-walled tube. Damage of this kind is not covered by the guarantee.

Please note the following: A child seat that is attached to one of our luggage carriers by means of crimp connectors and the carrying of a person on a luggage carrier in this way invalidates your guarantee coverage and, more importantly, poses a danger to the life and limb of the child or person using it!

The international test standard for bicycle carriers, ISO11243, automatically defines carriers with a permissible load of 27 kg or more as suitable for attaching a child seat. For this reason, we specify a maximum load capacity of 25 kg for racktime carriers, even if a carrier would technically be suitable for higher loads.

For safety reasons, we do not offer a child seat adapter for the racktime Snapit system.

Measure the tube diameter of your loading platform and the inside dimension as described in the picture. Use these dimensions to find the suitable spring clamp.

a: loading platform inside dimension
Ø: tube diameter

Yes! The overall height of the Snapit system allows an installed spring clamp to remain on the carrier while using a basket or bag.

Yes! With our SNAPIT 2.0 CONNECT (ART. 37001), the SNAPIT 2.0 accessories can also be used on luggage carriers from other manufacturers. The requirements for the existing luggage carrier: round tubes 8-18 mm, platform width 60-150 mm.

Yes! The Snapit adapter can be screwed under almost any container – provided that the base plate is stable enough! For example, you can use an existing suitable box on your racktime carrier.

 SNAPIT VIDEO

If a bicycle with an attached basket falls over, large lever forces can act on the attachment. Therefore, it is better that cheap plastic parts break rather than that the luggage rack is damaged. All parts of the Snapit adapter can be reordered from your dealer.

No! Every racktime basket and every racktime bag that is suitable for transport on the loading surface of the carrier comes with a pre-installed Snapit adapter as standard.
racktime bags, which are suitable for hanging on the side of the carrier, have the racktime hook system pre-installed. You can also use such bags on other luggage carriers.

Most side bags have hook systems which, if hooked onto the top of the loading surface, would collide with the Snapit adapter.
In our range you will find touring carriers, which offer a second, lower railing for hanging bags. This not only gives you a better ride (because the centre of gravity of the bags is lower), but also allows you to use the bags and basket simultaneously.

Yes! With our THRU AXLE ADAPTER (ART. 71700), our carriers can also be mounted on bicycles without mounts at the dropout.
If the carrier is not high enough, our foot extension sets (ART. 70024, 71500 and 71600) can help.

Yes. Please note the different versions, narrow / wide and with / without stand light. “AC” or “DC” is stamped on the bottom of the light unit.

Light units:
Art. 13601, wide (124 mm), with stand light, dynamo operation (AC) (alternating current)
Art. 13614, narrow (94 mm), with stand light, dynamo operation (AC)
Art. 13622, wide (124 mm), without stand light, e-bike battery operation (DC)
Art. 13635, narrow (94 mm), without stand light, e-bike battery operation (DC)

Connecting pin:
Art. 13508, left pin
Art. 13509, right pin

Since most specialist dealers do not receive racktime accessories directly, but via wholesalers, we unfortunately do not have a list of dealers.

Yes! There are possibilities to retrofit a lock. With the SNAPIT adapter, the SECUREIT mortise lock (ART. 17009) is required. If SNAPIT 2.0 accessories are used, the existing adapter can be exchanged for a version with an integrated lock (ART. 27021 or 27022). Alternatively, the lock for the SNAPIT 2.0 adapter can be ordered separately from us (ART. 31112).

The lock variants SNAPIT and SNAPIT 2.0 are not compatible with each other.

The fastening parts of bicycle bags are usually made of glass fibre reinforced plastic, which acts like sandpaper when in motion. 
If there is no protection between these plastic parts and the luggage carrier, considerable abrasion will inevitably occur.

Since abrasion can always occur during travel despite our usage of highly resistant powder coatings (see care and maintenance answer 01), we recommend that you protect your luggage carrier with our abrasion protection set (Art. 79006) or protection foil set (Art 79005).

In addition, please always make sure that your bags sit tightly. The inner diameter of the bag hooks must be adjusted in line with the tube diameter of our carriers (if necessary using adapter parts that should be provided with the bag). The lower hook should also rest as firmly as possible on the tube.

If there are already spots that have been rubbed bare, you can simply sand them back with fine sandpaper where necessary and then paint over them with a commercially available touch-up stick (automotive accessory; black: RAL 9005 matt / silver: RAL 9006 matt).
Please note that bare spots are not a reason for complaint.

Many racktime bike baskets consist of a thin steel wire with a flexible plastic coating. If the coating is damaged during use, rust will inevitably form. Use spray paint or spray wax, for example, to stop the rust from progressing.

No. We do not offer direct sales for retail customers?

Outside Germany please contact our international sales partners.

It is probably a special model. These can only be obtained directly from the bike manufacturer (OEM).

With proof of purchase we grant you a 10-year warranty on all our system carriers. For racktime bags, baskets and integration tail lights, the warranty period is two years from the date of purchase.

In case of a complaint, please contact the dealer where you purchased our product. He will take care of complaint handling and will contact our customer service for you.

You can use our dealer search to quickly and easily find a dealer in your area. The listed dealers carry a particularly large selection of racktime bags. Please note that any dealer not listed may also have racktime bags in their range or can order them for you on request.