SO EASY

racktime products are designed to make your life easier. Any questions? Here you will find the answers, quite easy.

10 years guarantee for all racktime carriers

All racktime carriers are manufactured of a particularly strong light metal allow, and are tested according to DIN EN 14872 – and beyond. Therefore we are happy to give you ten years guarantee on all our system carriers. Please provide proof of purchase if you want to claim guarantee. For racktime bags, baskets and integrated rear lights we give a guarantee of two years from the date of purchase.

In case you have any reclamation please contact your dealer at your point of purchase. The dealer will process reclamations and will contact our customer service.

rack around the world!

racktime is at home wherever you are. That means: Any racktime product or spare part is available or can be ordered with your bicycle dealer. Outside Germany, please contact our distributor in your country. Thank you for understanding that we do not sell directly to end consumers.

Australia

Diggari Pty Ltd
15 Little Bakers Lane
3070 Northcote, Victoria
richard@remove-this.allegrobikes.com.au
allegrobikes.com.au

Eurocycles Pty Ltd
28,2 Chaplin Drive
2066 Lane Cove, NSW
sales@remove-this.euro-cycles.com.au
euro-cycles.com.au

Belgium

Juncker Bike Parts
Wilmersdorf 37
7327 AD Apeldoorn
Telefon: +31 (0)318 55 30 30
info@remove-this.juncker.nl
www.juncker.nl

China

Kunshan Cyclisport Co.,Ltd
709, Block A, Jingying international 
289 east Qianjin road, Kunshan, Jiangsu 
Telefon: 0512-36690246 15335270045
info@remove-this.cyclisport.com
www.cyclisport.com

Finland

North-West Import Oy 
Sammalkallionkuja 3 B 
02210 Espoo 
klaus@remove-this.northwestimport.fi
www.northwestimport.fi

France

Cycleurope Industries SAS
161 rue Gabriel Péri - BP108
10104 Romilly sur Seine
Phone: +33 (0)3 25 39 39 39
Fax: + 33 (0)3 25 39 37 55
cycleurope@remove-this.cycleurope.fr
cycleurope.fr

Greece

Kinisi Bikes
Ellis 1
14563 Kifisia 
Telefon: 210 6208611
Fax: 210 6250026
info@remove-this.kinisibikes.com
www.kinisibikes.com

United Kingdom

Lyon Equipment Limited
Unit 3-7, Tebay Business Park
Old Tebay
Cumbria, CA10 3SS
Phone: +44-(0)1 53 96-2 40 40
info@remove-this.lyon.co.uk
www.lyon.co.uk

Hong Kong

Flying Ball Bicycle Co. Ltd. 
Unit G58, G/F, Lai Sun Commercial Centre
680 Cheung Sha Wan Road
Kowloon, Hong Kong 
Tel: (852) 2381 3661 / 2381 5919 / 2391 6006
fbbikeshop@remove-this.gmail.com
www.flyingball.com

Indonesia

Bali Mountainbike & Adventure Sports Co. 
Jalan Temu Dewi 100 
Pecatu, Bali 80364 
info@remove-this.balimountainbike.com
www.balimountainbike.com

Israel

Omnibase ltd. - Dror Sofer
39 Yehooda Halevy st. 
Herzliya 46490
Phone: 972-9-9503332 
dror@remove-this.harim.co.il

Italy

Montalbetti S.r.l.
Via Roma, 57
21020 Daverio (VA)
Phone: 0332 1856459
Fax: 0332 1856463
info@remove-this.montalbettisrl.com
www.montalbettisrl.com

Japan

PR International
2-260-1 Takayashiro, Meito-ku 
465-0095 Nagoya 
info@remove-this.printernational.co.jp

Croatia

Biciklisticki Centar Peloton d.o.o. 
Radnička cesta 1a
10000 Zagreb
Phone: +385 (0)1 6061 320
info@remove-this.peloton.hr
www.peloton.hr

Latvia

Gandrs
Kalnciema iela 28 
1046 Riga 
gandrs@remove-this.gandrs.lv
www.gandrs.lv

Luxembourg

Juncker Bike Parts
Wilmersdorf 37
7327 AD Apeldoorn
Telefon: +31 (0)318 55 30 30
info@remove-this.juncker.nl
www.juncker.nl

The Netherlands

Juncker Bike Parts
Wilmersdorf 37
7327 AD Apeldoorn
Telefon: +31 (0)318 55 30 30
info@remove-this.juncker.nl
www.juncker.nl

Austria

KTM Fahrrad GmbH            
Harlochnerstrasse 13
5230 Mattighofen          
Phone: +43 7742 4091 43          
www.ktm-bikes.at

Thalinger Lange GmbH
Schubertstr. 12
4600 Wels
Phone: +43-7242/497-0
Fax: +43-7242/497-248
mail@remove-this.thalinger-lange.com
www.thalinger-lange.com

Poland

Bikeman 
ul. Samolotowa 4 
03-984 Warszawa
Telefon: +48 22 673 83 48
Fax: +48 22 673 83 49
info@bikeman.pl
www.bikeman.pl

Portugal

Bike Tech SL
C/ Ull de Llebre, 28
Parc Empresarial de Cervello
08758 Cervello, Barcelona
info@remove-this.bike-tech.net
www.bike-tech.net

Switzlerland

Velok AG 
Hardstr. 16 
8303 Bassersdorf 
fuerst@velok.ch
www.velok.ch

Komenda AG Zweirad-Vertrieb
Haggenstraße 44
CH 9014 St. Gallen 
info@komenda.ch
www.komenda.ch

intercycle
Pfrundmatte 3 
CH 6210 Sursee 
info@intercycle.com
www.intercycle.com

Singapore

Fall Factor 
Bukit Merah Lane 1 #01-170 
150125 Singapore
Telefon: 62730141
dezmond@remove-this.fallfactor.com
www.fallfactor.com

Spain

Bike Tech SL
C/ Ull de Llebre, 28
Parc Empresarial de Cervello
08758 Cervello, Barcelona
info@remove-this.bike-tech.net
bike-tech.net

South-Africa

Cycle Touring
53 Stephenson Street
Lady Grey
9755
Eastern Cape
Telefon: 0825767224
info@remove-this.cycletouring.co.za
www.cycletouring.co.za

South Korea

IL International 
B1 Kyunghee Bldg 
695-40 Anyang 3 dong, Manan-ku 
430-715 Anyang 
roybang@citybike.co.kr
citybike.co.kr

Thailand

K-Trade International Co.,Ltd. 
Sukhumvit 63 Rd, Klong Ton Nua, Wattana 
T 10110 BANGKOK 
www.k-trade-international.com

Czech Republic and Slovakia

AZUB BIKE s.r.o.
Nivnicka 422 
CZ 688 01 Uhersky Brod
CZECH Republic
Phone +420 774 298 229 
Fax +420 571 896 536 
www.azub.cz
www.azub.eu
azub@remove-this.azub.cz

Ungarn

Evobike Ltd.
Budapest
1211 Öntöde utca 1.
www.evobike.hu/

FAQ

We give our best to design our products leaving no wish unanswered. However, sometimes there are still questions, and we are happy to answer them here. In case you do not find an answer here, please contact your dealer or us.

Is it allowed to fix a child seat on a racktime carrier?
No! Please, don't. Our carrier are made of thin-wall tubes, which are not suitable to clamp a child seat onto them. We assume no liability for any kind of harm or damage, caused by noncompliance to this rule.

I. a. following child seats or child seat adapters are available on the market and are equipped with clamp-mounting, improper on racktime carrier:

BELLELLI Kindersitz, Little Duck CLAMP
BOBIKE Click-and go mount  Kindersitzadapter No: 8015300053
POLISPORT Koolah RMS, Kindersitz  Art. 86346000-01 /-02/-03/-04/-05
POLISPORT Boodie RMS, Kindersitz. Art.86307000-1 / -02/ -03
POLISPORT Rack-Mounting-System Kindersitzadapter. Art. 863060015
YEPP Kindersitz Junior Budget
YEPP Kindersitzadapter Easyfit
YEPP Kindersitzadapter Easyfit XL
HAMAX Kindersitz, CARESS mit Gepäckträgeradapter
HAMAX Kindersitz, ZENITH mit Gepäckträgeradapter
HAMAX Kindersitz, ZENITH Relax mit Gepäckträgeradapter

Fasten a child seat by clamp-mounting, as well as the transport of persons on the carrier, risk life and limb of the child or of the ride-on person!

Is there a childseat adapter for the racktime Snapit system?
No. Read more.

I want to buy a racktime basket or bag for my racktime carrier. Do I have to purchase the Snapit adapter separately?
No. All racktime baskets and bags designed for transport on the top loading area of the carrier are supplied with a pre-installed Snapit adapter, ready to use on any racktime carrier. No further accessories required! No tools needed!

racktime bags designed for mounting on the sides of the carrier feature a premounted lockable mounting system. racktime bags are compatible with other brands of carriers.

Can I use the Snapit adapter also on other non-racktime carriers?
No, the Snapit adapter is only compatible with racktime carriers as it requires the exactly predrilled profiles of our carrier in order to fit securely. The comfort of the Snapit system only works in combination with a racktime carrier.

Is the Snapit adapter also available separately?
Yes, the Snapit adapter is available individually, and can be fixed under almost any container allowing you to use your individual box on your racktime carrier.

I want to use the spring clamp Clampit and a bag/basket at the same time. Is it possible to use both?
Yes, the design of the Snapit system allows using a basket or bag on the carrier with a mounted spring clamp.

Is it possible to mount the basket Baskit on top and at the same time panniers on the sides?
Most panniers on the market feature a hook system which is mounted to the top tube of the rack thus colliding with the Snapit adapter of a basket.
We offer carriers featuring a second lower tube allowing to mount panniers at a lower level. This has several advantages: lower center of gravity resulting in more riding comfort – and you can use both, panniers and a basket together.

What do I have to consider when assembling a racktime carrier onto my bike, if the distance of the carrier feet does not exactly correspond to the distance of my frame’s dropouts?
All products listed on our website come with assembly instructions showing the minimum and maximum assembly width of the carrier feet.  Please make sure to mount your carrier not under tension and to avoid permanent deformation of the product in order to ensure stability, uniform load distribution and lifetime of your racktime carrier.